
Image by Adam Pieniazek via Flickr
Implications
What is interesting about this case, is the fact that Apple cooperates with a company like AT&T that does not meet in any way the quality requirements of the product sold. Now it becomes clear that the customers are not willing to take this situation any longer and a similar case like the one with "Dell Hell" (see blog entry about Jeff Jarvis) where the customer's "revolution" is taking place on the web and having significant impact on the reputation of the concerned companies.
In my opinion it is now time that AT&T is doing something proactively about this issue. If they don't I expect Apple to get out of the exclusive contracts with AT&T.
However, we will see if there is any noticeable impact on the AT&T network during friday when Operation Chokehold may become true.

I've never been a big fan of Apple but I'd like to buy the new iphone 4gand I was wondering if the calls actually drop more than before or not. Thanks. Sorry if it's a bit off topic :P